Terms of use
Our website www.charmstyle.gr is an e-shop and at the same time the online presence of the company “P.IOSIFIDIS AND CO” with distinctive title “CHARM” on the internet. Our company is headquartered in Thessaloniki, 22 Syggrou Street.
 Charm is a member of the Chrisper family and invests its 33 years of experience in delivering more efficient customer service. Effective service wants to promote through its online store, launching a new relationship with its customers.
Our online store contains all the products of the company that are available for sale in the e-shop store. It enables remote purchasing to be made to all Internet users. At the same time, it provides information on news and activities that concern our company. The user of this online store accepts these terms, agrees with them and is committed to complying with them.
We encourage the consumer to read carefully the terms of use provided by our company regarding the rights and obligations of both parties of the transaction.
After successful completion of the order, the consumer is able to store a copy of the order and print it by his / her own means.
Product prices are accurate and VAT is always included (24%). The company has the right to change prices at any time without notice when these prices do not apply to orders that have been successfully registered.
A. SAFETY
Our website uses a security protocol for credit card transactions. Every time you choose to make a card transaction, you go to Alphabank’s secure environment. You can see how you are on this islet by the https mark in front of the site’s e-mail address. Within this environment your information is encrypted so that it can not be read over the Internet.
B. THE SELLING PRODUCT
Product features are always next to the photo of the product in question. They are clearly written and correspond accurately to the product being sold. If in any case you feel for any reason that the product information is not sufficient, please contact our Customer Service at +302310 228600, +302310 266005
C. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Ordering through the online store www.charmstyle.gr is a distance selling. The order can be made by all individuals when they have reached the age of 18, and there is no detriment to the court’s case concerning the conclusion of a sale contract.
SUMMARY PRESENTATION OF ORDERING PROCEDURE THROUGH ELECTRONIC SHOP:
To complete the order, the consumer must:
1 Complete the special form with its details.
2 Accept the terms of use of the online store as detailed in the following link.
SUMMARY PRESENTATION OF PAYMENT METHODS THROUGH ELECTRONIC SHOPPING:
The consumer has the ability to pay for ordering through an online store:
1 By charging a credit card in an environment that maintains the secure transaction parameters.
2 By cash (only for residents of Greece). The payment will be made to the courier upon receipt of your parcel.
* All product prices include VAT 24%.
D. METHOD – TIME – SHIPPING COST
Deliveries of products are made within Greece free of charge for purchases over 70 € through the company ELTA General Courier. For purchases below € 70, the charge is € 3 in shipping costs and is automatically charged during the order process.
For deliveries to countries outside of Greece our company uses mailing and charges are as follows:
European International Delivery: 12 euros
Delivery time: 5-7 days
International Delivery: 18 euros
Shipping time: 6-8 days
Read our company policy on deliveries here
E. CONSUMER RIGHTS
1.CLAIMING ORDER
You have the right to cancel an order within 1 hour of making it.
At the end of the aforementioned time the cancellation can not be accepted.
2.REVOCATION
The consumer has the right to return the entire order or part thereof within 14 working days of the date of receipt. In this case, we only bear the direct cost of returning to our warehouses. In the event that the reason for the refund relates to the fault of our company, the cost of the refund is borne by us. Read more about our return policy here.
3.MONEY REFUNDS
The consumer can request a refund when returning the product. Read more about our return policy here.

4. REPLACEMENT RATE
The consumer has the right to request replacement of the product in different size and color as well as different kind. Replacement occurs in any case only when there is a stock available from the product. Read more about our return policy here
F. FOREVER VIOLENCE
 Charm is not responsible for any delays in delivering products from factors not determined by its own fault (bad weather, strikes, etc.). In any case our company will try to the extent it is allowed to check all the factors for your better and faster service.